Help centre
I forgot my PIN. How can I get a new one?
To get a new PIN for your credit or debit card, visit one of our branches with your card and two pieces of ID (including one piece of photo ID).
If you don’t live near a branch, email us or
call us at 1-888-835-6281 to see if we
can send your new PIN by mail.
Related questions
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Can I use my debit card abroad? Traveling soon? Use your debit card abroad at merchants that accept it and at CIRRUS and NYCE ABMs. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I access my USD account with my debit card? Your debit card does not give access to your USD account. Call us or visit a branch to access your funds. -
How do I activate contactless payments with my debit card? Contactless payments are activated on your debit card after making your first transaction with your PIN. Start using this feature for quick payments on the go. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator.
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