Accessibility Statement

This Accessibility Statement applies to all divisions of National Bank Financial Inc. (hereafter, “NBF”). At NBF diversity and accessibility are part of our culture. NBF adopted accessibility standards that align with the accessibility legislation applicable to our activities. It finds its expression in our officers’ and employees’ concrete actions and close relationships with the clients we serve. NBF has policies and practices aimed at promoting full access to our services to people with disabilities. Our policies are consistent with the core principles of independence, dignity, integration and equal opportunities.

Our policies include information about:

• employee’s training;
• the use of service animals and support persons;
• disruptions in service; and
• the feedback process.

The training covers the following:

• Accessibility rules and disability-related obligations under the Human Rights Code;
• Instruction on how to interact and communicate with people with various types of disabilities;
• Instruction on how to interact with people with disabilities who use assistive devices or require the assistance of a guide dog, other service animal or a support person;
• Instruction on how to use equipment or devices available at the premises or that is provided otherwise, that may help people with disabilities access our services, such as TTY telephones, elevators, lifts, accessible interactive kiosks or other technology; and
• Instruction on what to do if a person with a disability is having difficulty accessing our services.

NBF maintains ongoing training with all employees on an as needed basis.