Important notices
Canada Post resuming operations as of December 17: Here are some tips for your banking operations
Canada Post will be resuming mail delivery services.
Here are some alternative solutions to facilitate your daily transactions and payments:
Sign up for our digital banking solutions to:
- View your company's banking information at any time.
- Set up pre-authorized payments.
- Make accelerated transfers.
- Receive electronic payments from your clients.
- Add your email address to receive last minute communications.
Visit our Help centre to learn how to get your statements online and how to view them.
Information about your payments
Despite this interruption, your payments are due on the scheduled due dates.
Information about receiving debit and credit cards
In the current context, and to make sure you receive your card as soon as possible, we will deliver your card by mail or to the branch closest to your home, without you having to call us.
In all cases, we will send you an email to inform you when it’s ready for pick-up at a branch or if it will be delivered to you. However, delays are still to be expected.
To receive email notifications about your card, make sure to add your email address from your online bank. Here’s how:
- Sign in to Internet Banking Solutions for Businesses.
- In the left menu of the home screen, under My information, click My profile.
- In the Alerts and notifications section, click Manage my alerts and notifications.
- Under the Communication information section, add or modify the email address for receiving alerts and notifications.
- Click Confirm at the bottom left of the screen.
If you need your debit card immediately, you can visit one of our branches with one piece of photo ID to pick it up in person.
If you need your business credit card immediately, call us at 1-888-622-2783 to evaluate other options with our team.
Do you need help?
Visit our Help centre or call us at 1-844-394-4494, Monday to Friday, from 7 a.m. to 8 p.m. (ET). You can also visit one of our service centres.
For more information on the current situation, we invite you to visit the Canada Post website regularly.
Stay vigilant with phone calls, emails and texts.
- Stay vigilant. National Bank will never ask for your password or verification code in a phone call. If you receive such a call, do not procide information.
- If you receive a text message or an email prompting you to click on a link asking for personal information, do not click on it or provide any requested information. National Bank will never use this method to verify your personal information.
- If you’re a National Bank client, and you’ve already provided your information to one of these links, contact our customer service (514‑394‑5555 or 1‑888‑835‑6281). One of our representatives will help you.
Follow Our tips to prevent fraud
Changes to our banking services offer for businesses
As of November 1, 2024, the following changes will be applied to our banking services offer.
- Consult the Notice of changes ‒ Banking Services for Businesses for changes to the fees for the Business Investment Account and inactive accounts.
- For more information on our current banking fees, consult the Fee Guide for Banking Services for Businesses.
- Paper cheque images will no longer be included with the mailed account statements; cheque images will only be accessible via our Internet Banking Solutions for Businesses (IBS-B).
- Paper account statements remain available, but cheque images will no longer be included starting with the statement as of February 2025.
- To benefit from all the advantages, select “Online” for the delivery method of your statements. Here are the steps to follow to change the delivery method of my statements?
Tip: Consider replacing your cheques with faster and often more affordable electronic payments1,2 like Interac e-Transfer®3 and other suppliers’ payments.
Haven’t signed up for our Internet Banking Solutions for Businesses (IBS-B) yet?
Visit our website to sign up for free 4 and start enjoying the following benefits:
- Account statements are always available online and free of charge. Monthly fees for paper account statements are $5.50 per account, while electronic statements are free. 5
- Online cheque images are free of charge. Advanced search options allow you to filter results and find cheque images from the past 7 years. 6
- Receive funds and pay service providers quickly and easily.
- Deposit cheques from anywhere with the mobile deposit feature.
As of November 1, 2024, the packages 20, 50 and 75 will be abolished and automatically transferred to our new packages based on the transaction profile of each account. Note that these packages have no longer been offered since 2023.
For more information:
- See the complete offer of our packages for a better management of your transactional costs or this summary comparing the old and new packages.
- If you have an old package, refer to the letter or the message received through our Internet Banking Solutions for Businesses for more details.
How to save on bank fees?
Reduce the monthly fees of your bank accounts:
- Choose a business package that best fits your banking habits and allows you to save on per-piece fees.
- Avoid monthly fees by signing up for the Platinum Business Mastercard®7 credit card or maintaining a minimum daily balance on select business packages.
- Favour digital payments 1,2 over cheques. A certain number of Interac e-Transfer® transactions are included in all our packages. 3,8 They are even unlimited in the Premium Package.
- Use electronic transactions 1,2 (debit and credit), unlimited in the Digital and Premium Packages.
- Sign up for our Internet Banking Solutions for Businesses, no usage fees 2,4 and you can take advantage of valuable digital services.
- Choose the electronic account statement offered free of charge 2,4 via our banking solutions.
Tips
- Deposit your cheques electronically: Unlimited cheque deposit content via ABM, mobile 2 and scanner 2,9 if you have a business package for your account.
- Only one credit transaction will be charged when you make multiple digital deposts on the same day via ABM, mobile 2 or scanner. 2,9
Even more
- Replace your "Other Biller" payments with more cost-effective Interac e-Transfers® having a limit of $25,000 per day and $100,000 per week. Explore our banking packages as Interac e-Transfers® are included, such as the Premium Package which offers an unlimited number.
- Note: The Other Biller payment is the one that asks you to add the bank information of your new biller/beneficiary. This type of payment is useful for larger amounts.
- Optimize the way you receive payments and enjoy innovative hardware, software and services with CloverTM, our payment terminal partner. Visit payment solutions for businesses for all the details.
Frequently asked questions
This migration responds to the needs of most clients by offering more advantageous packages than those currently held. These packages allow you to increase the number of transactions, as several types of electronic transactions are included, some of which are unlimited.
On November 1, the package proposed in the communication received will automatically replace the one you have.
If you choose another option, you can:
- Write to us via our Internet Banking Solutions for Business (IBS-B), options: HELP AND CONTACTS > Contact us.
- Call our Customer Service at 1-844-394-4494.
- Contact your account manager.
With the evolution of our Internet Banking Solutions for Businesses free to both register and access monthly and with the constant reduction in the use of cheques by our clients, this service is withdrawn.
Images of your issued and cleared cheques are available under our Internet Banking Solutions for Businesses, 24 hours a day for 7 years. In addition to viewing the statement previously received in the mail, you can also perform a specific search using a cheque number, a given period, or an amount.
Useful links:
- How do I view or download account statements and cheque images online?
- Opt for the online account statement if you haven’t yet, free of charge: How can I change the delivery method of my statements?
Little details that matter
® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Authorized user: National Bank.
® Interac e-Transfer is a registered trademark of Interac Inc. Used under licence.
® CLOVER is a trademark owned by Clover Network Inc. that is registered or used in the United States, Canada and several other countries.
1. Electronic transactions are transactions carried out in Canadian dollars at our ABMs, a participating merchant, through our online banking services or those related to certain operations in your account.
2. You must be signed up for our Internet Banking Solutions for Businesses (IBSB).
3. To use the Interac e-Transfer® service, you must be signed up for Internet Banking Solutions for Businesses. Funds must be transferred to a bank account held at a participating Canadian financial institution.
4. IBS-B enrollment and access are free. Transaction fees may apply.
5. To change the delivery method for documents, click Administrator options > Manage documents, then choose Online or By mail for each of your accounts.
6. To access advanced cheque image options, click Cheque images under Other services and indicate your search criteria.
7. Subject to credit approval by National Bank. Certain conditions apply.
8. Beyond the number included in your package, Interac e-Transfer fees will apply.
9. A compatible scanner must be purchased separately at the client’s expense.
