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No matter what brings you to Florida, you can feel at home with Natbank. You'll receive the same high-quality service you're accustomed to from National Bank at our Natbank branches. Discover our full range of banking products to find solutions tailored to your financial needs.
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SecureNowᵀᴹ, cybersecurity solution
When a new device is detected or our system detects suspicious activity, you may be asked to further verify your identity by entering a one-time passcode that you’ll receive by SMS or phone call2 to verify the identity and protect the account holder.
1 min 36 secs Transcript
Security alerts via text messages 24/7
At Natbank, we want to ensure that using your debit card is always as safe and convenient as possible. As part of our ongoing fraud monitoring program, you’ll receive text message alerts generated by EnFact® Premium Texting when suspicious activity is detected.
Additional terms and conditions may apply. Third party fees for internet, messaging, or data plans may apply.
1 min 39 secs Transcript
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The little details that matter
Secure Login
Logging in to your accounts is simple and very secure. In fact, every time you log in we use strong multi-layer security that not only confirms your credentials, it confirms the device you're using. When a new device is detected or our system detects suspicious activity, you may be asked to further verify your identity by entering a one-time passcode. This strong approach to security provides simple access to your accounts and offers powerful protection against online fraud. To log in, simply visit our website. Then confirm you're at our trusted site by checking our certificate. If everything looks OK, enter your credentials, and continue. The first time you log in, you'll be prompted to enter at least one phone number. In the future, this number may be used to help authenticate your identity. When ready, continue to securely log in. That's it! Once logged in, Profile is where you manage your personal settings such as your password and phone numbers used to authenticate your identity. During future logins, if a new device is detected or our system suspects suspicious activity, you'll be asked to further verify your identity. Just choose a method to receive your passcode. Then, based on your selection, you'll soon receive either a text message or a phone call. containing your one-time passcode. Simply enter this code to securely log in.
To you, the card you carry isn't just a piece of plastic. It's lunch with your best friend, the perfect gift found after a diligent online search, a quick stop for gas on the way home. To fraudsters, it's a chance to steal your information and use your account for their own purposes. That's why we protect your cards with a state-of-the-art fraud monitoring system. The network keeps an eye on your transactions, and if it sees something unusual, asks you to confirm the purchase. You get a text asking if you made the purchase. You reply with a text back. Simple, easy, and quick. After all, your card is a seamless part of what happens in your daily life, and knowing exactly what's happening with the card should be just as simple. So, make sure you're using the card that texts you. You'll get a text notification whenever a suspicious transaction appears on your card. For example, if the network sees a purchase in a distant city, you'll receive a text asking if it was a legitimate transaction. If you're visiting that city on vacation and recognize the purchase, you can text back and let us know that all is well. The text can also serve as a good reminder to call us and let us know that you're away from home. That way, we can put a travel note on your account, so the network doesn't continue to suspect fraud each time it sees a purchase in an unusual location. It's fraud protection that's as easy and seamless as the way you use your card to live your life in the moment. It's the power of a two-way conversation between you and your card. It's the power of simplicity.
If our system detects suspicious activity on your card, you'll get a text message alert from 37-268 containing details of the unusual transaction. Reply to confirm the transaction. Note that only US phone numbers can receive these texts.
If you report the transaction as fraudulent, you'll receive another message with a number to call to follow-up. Otherwise, no action is required. The system will classify the transaction as "legitimate," and you can go about your business. You'll receive an email notification if you haven't responded to the text.
Lastly, if you can't respond to either the text or email, an agent will attempt to call you on behalf of Natbank to inform you about the suspicious transaction and verify that it's not a fraud case.
EnFact® Premium Texting
What is EnFact?
EnFact® is a fraud detection software that is always monitoring for suspicious debit activity on your account. It analyzes purchase history and fraud patterns to identify anything out of the ordinary.
Alerts Monitoring coming from:
Text: 37-268
Call: 833-735-1892
Natbank partners with a third party to monitor debit card transactions for fraud. You may be contacted via text message, email or a phone call. Natbank does not charge for this service. Standard message and data rates may apply from your data provider. You can opt-out of this service at any time.
®NATBANK and the NATBANK logo are registered trademarks of National Bank of Canada.
®Enfact is a registered trademark of Fiserv, Inc.
®Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
®Presto! is a registered trademark of Publix Super Markets, Inc.
®Publix is a registered trademark of Publix Asset Management Company.
SecureNowTM is a trade mark of Fiserv, Inc.
1. You and your recipient must both have a U.S. bank account to use Zelle.
2. Additional terms and conditions may apply. Third party fees for internet, messaging, or data plans may apply.