Reducing your banking fees

Hassle-free account management

Bank smarter

You may not be aware of all the available options for managing your day-to-day finances. Here are some simple tips to help you save big.

5 ways to reduce your banking fees

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Check if you're eligible for an offer

Want to save on banking fees? Of course you do! Check if you're eligible for one of our special offers for Healthcare professionals, engineering professionals, legal and business management professionals and students in certain fields.

Are you a newcomer to Canada? You could pay nothing for your banking package for up to three years. Meet with an advisor today!

Learn more about our exclusive offers
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Choose the package that's right for you

Your savings account is a great way to save money. Don't use it to for everyday transactions, as fees are likely to apply. Use your chequing account instead.

Do you carry out a lot of transactions online, via the mobile app, in stores and at the ABM? The ConnectedTM package may be right for you. Unlimited electronic transactions are included in your monthly fee. If you are a student, under 17 years of age, or over 60 years of age, you may be entitled to a discount on certain packages.

See all packages
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Young woman sitting in an armchair holds a pad in one hand and a bank card in the other
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Tip

Looking to earn cashback? The ECHO® Cashback Mastercard credit card can help you make the most of your budget.

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Avoid overdrafts

Overdrawing your account can be expensive. If a cheque is returned or refused, you'll be charged an NSF fee of $45. Try to maintain a balance in your personal chequing account and in your joint account to avoid unexpected fees.

You should also consider taking out overdraft protection, which allows funds to be transferred from another transaction account, your integrated line of credit or your Mastercard® account. A $5 fee applies to each transfer (maximum of $5 per day). Speak with your advisor for more information.

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Go digital

Fees may be charged for teller-assisted transactions in branches. You can use our all-new online banking platform and the mobile app to carry out most transactions, from mobile cheque deposits to bill payments. 

Start sending Interac® e-TransfersMD. They're more convenient than cheques, and you won't have to pay for a chequebook. What's more, you can save $2.50 a month and help the environment by switching to eStatements.

See our online solutions
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Young woman takes a photo of a cheque with her phone
Young woman takes a photo of a cheque with her phone
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Avoid other banks' ABMs

If you withdraw money at another bank's ABM or a white-label ABM, in a bar for example, it can cost you a small fortune. Go to one of National Bank's 2,500 ABMs across Canada, or use an ABM in THE EXCHANGE® network.

Going away? Order currency online before you leave. When abroad, it's better to withdraw large amounts less often, as the withdrawal fees can be quite high.

Find an ABM in Canada
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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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