Mobile payments

Use Apple Pay or Google Pay to pay for your purchases 

Pay with your mobile device 

Simplify your life by using Google Pay® or Apple Pay®. Pay with your National Bank debit or credit card without ever taking out your wallet.

Simply add your debit or credit cards to the app and you're ready to go. A smart, secure way to pay for everyday purchases.

3 reasons to pay with your phone

  • Convenient: Pay on the go and monitor your spending with purchase notifications
  • Efficient: Check out even faster online and at participating merchants
  • Secure: Your data is encrypted and your card number is never sent to merchants

3 steps to get started

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Get the app

Download the latest version of the National Bank app, as well as Google Wallet™ if you're using an Android device. On Apple devices, the Wallet app (Apple Pay) is already installed by default.

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Add your cards

Open your Google Wallet™, or Wallet app if you use Apple Pay, and follow the steps to add a new card. For more information on how to add cards, see the FAQ.

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Pay in a flash

For in-store purchases, look for the contactless payment logo at the cash. Pay by unlocking your screen and holding your phone near the terminal. To pay online or via an app, simply look for the Apple Pay or Google Pay* button.

*The purchase limit per transaction is $250 for debit cards and credit cards.

Pouce en l'air

Quick tip!

Enter the 19 digits of your debit card to add it to the app.

How to use mobile payment with my debit card

Ready to try mobile payments? Start by downloading the National Bank app.

Useful tools to simplify your life

We're introducing new and improved features tailored to your lifestyle.

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Online security starts with us

How National Bank helps you protect your finances

National Bank has developed services to protect your mobile payments, restore your identity in the event of fraud and provide secure access to your online bank.

Learn more

It starts with you

All you need to do now is adopt the right habits to protect yourself against online fraud and make secure mobile payments.

Adopt good habits

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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