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I’m unable to make a transfer or pay a bill. What now?
If you’re having trouble making a transaction online, here’s what you
need to do:
From your web browser:
- Delete your cookies, cached memory and close your web browser. Re-open the browser and sign in to your online bank.
- Make sure to use a compatible web browser.
- Try a different web browser or device.
From the app:
- Make sure to update the app to its latest version.
- Uninstall the app, restart your device, then reinstall the app.
- Try signing in and making a transaction from the web browser on your device.
Still having problems? Call us at 1-888-835-6281 to reach our customer support.
Related questions
-
How do I cancel a cheque that hasn’t been deposited yet? Cancel a cheque that hasn’t been deposited yet from your online bank. Certain fees apply. -
How do I change the order that my bills are displayed online? Change the order in which your bills are displayed in your online bank and in the National Bank app to simplify your payment history. -
How do I edit or delete an upcoming bill payment? Edit or delete an upcoming bill payment from your online bank or the National Bank app. -
How do I fix a mistake made while paying a bill online? Made a mistake while paying a bill online? Start by contacting the supplier. -
How do I pay a bill in my online bank? Organize your bill payments directly from your online bank or the app. Plan ahead to account for the 1 to 3 business days payments will take to process.
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