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Guidance every step of the way

You'll benefit from our expert advice throughout the entire home buying process—from getting pre-approved for a mortgage to finalizing the purchase.

3 reasons to trust our mortgage experts

  • Identify the best financing solution for your situation

  • Receive support from start to finish for your project

  • Get pre-approved during your first appointment

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Jean François Ledoux Mathieu Fortin Roshan Abraham Nicolas Stephan Nicolas Allaire Vikram Khanna Ripan Mehta Minh-Ha Nguyen Victor Garcia Bobby Abraham Danielle Lécuyer Gaétan Demers Kevin Mauricio William Mcgarry Geneviève Chouinard Annie-Claude Proulx Sara Philipose Mathieu Keyser Ferial Abou Arab Mark Weisz Amina El Kettani Tanya Giuffrida Veronique Bezeau Kristen Mckinley Marie-Carelle Paquette Geneviève Laperle Mickey Gilchrist Mathieu Lafleur Caroline Picard-Maltais Marie-Ève Moisan Carl Tremblay Giuseppe Perna Mathieu Lemieux Ian Burns Khalid Ashraty Mélanie Beaulieu Mamoudou Barry Manon Champagne Robert Jr. Filiatrault Raluca Gheorghiu Mathieu Gaudin Layla Adams Olivier Harrisson Hadi Isber Danielle Trottier Nicolas Mérand Yan Zhou Arianne Gainza Karena Monaghan Melissa Bazin Kakar Shama Safa Arrouchi Jade Lambert Thi An Nguyen Guillaume Paquette Mylène St-Amand Caroline Lapointe Patrice Francoeur Gerry Chen Sanjeev Jain Vishal Kapoor Mylene Trussart Dory Daoud Guillaume 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      Terms of use
      National Bank’s virtual assistant

      When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

      1. Our Services and your responsibilities

      The Chatbot is an automated service which is integrated into our online banking platform.

      The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

      By using the Chatbot, you understand and agree that:

      • The Chatbot does not provide financial advice or financial planning services.
      • The Chatbot does not conduct any banking transactions.
      • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
      • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
      • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
      • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

      2. Limitation of Liability

      You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

      We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

      We will not be held liable for damages you incur as a result of:

      • Any delay, error, interruption or omission on our part or any other event beyond our control.
      • Any deficiency or technical error or any unavailability of our systems and wireless networks.
      • Your failure to meet any of your obligations.
      • Any amendment to or suspension, refusal or blockage of the Chatbot.
      • Any decision or measure you take in response to information and data obtained via the Chatbot.
      • Any other damages you may incur that are not caused by negligence on our part.

      3. Language

      You have requested that these Terms of Use, and related documents be drawn up in English.

      4. Governing Law

      These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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