WE’RE HERE TO LEVEL UP YOUR REALITY  

A bank young adults can rely on 

We’re by your side to help you make your small-, medium- and long-term projects a reality. 

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Advice, offers and events: take control of your financial future

We’re excited to be by your side as you embark on a journey of firsts. First job, first apartment, first car. The future is at your fingertips!

Equipping yourself with the right financial tools and knowledge is the first step to reaching your goals.

Helpful articles

Want in-depth tips on how to manage your money? ↓

Videos

Looking for videos with quick answers to your finance questions? ↓

Events

Want to level up your fun with us at Piknic Électronik? ↓

We got you covered with finance tips

Want to learn how to manage your finances but don’t know where to start? Check out our articles for information on a wide range of financial topics. This will help you choose financial products tailored to your situation.

Your finances and budget

Learn how to manage your paycheck, bills, rent, and other expenses.

More tips

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An account with no fixed fees

Open a youth chequing account for all your daily transactions and deposits and enjoy no fixed monthly fees if you’re between 14 and 24 years old.

Open your account

Your savings and projects

Thinking of buying a car? Planning your next vacation? Trying to retire by 45? The secret? Saving and investing.

More tips

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Dreaming of owning your own home?

The FHSA is your tax-free way to save towards buying your first home. The best part? The sooner you open your account, the more you’ll enjoy its benefits.

Open your FHSA

Your education

Read our articles on how to keep your finances on the honour roll.

More tips

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Already in school?

Enjoy offers tailored to your needs depending on your field of study.

See all our offers

Your credit score and loans

Make your projects a reality when you learn about your financing and payment options and how your credit score works.

More tips

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CURRENT PROMOTION

Mastercard credit cards

No annual fee, cashback, rewards, travel benefits, and more. Explore our collection of credit cards that fit your lifestyle.

Choose your card

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Bank fraud: prevention is key

It’s essential to be aware of the risk of fraud or identity theft. Learn how to recognize scams and what steps to follow if it happens to you.

Stay one step ahead

Answers to the questions that matter to you

Looking for more insight into your banking information? Want to make an appointment to talk about a financial product but don’t know who to contact? Travelling abroad and having trouble reaching us?

Send us a DM on Instagram. We’re available 7 days a week to help you, even on holidays!

Send us a message
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Quick answers to your financial questions

Want to learn how to manage your finances but don’t know where to start? Our YouTube playlist covers a wide range of topics, from how taxes work to which savings account is best for you.

  Watch on YouTube 

Level up your fun with us at Piknic Électronik

Follow our social media channels so you don't miss out on the latest discounts, contests, and more.

See all our sponsorships

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Contact us for personalized advice

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Contact us on Instagram

Send your questions to us via DM on Instagram. We’re online Monday to Friday from 9 a.m. to 6 p.m., and from 9 a.m. to 5 p.m. during the weekend and holidays.

Send us a message
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You can also find us on Facebook

We’re also available to chat on Facebook Messenger Monday to Friday from 9 a.m. to 6 p.m., and from 9 a.m. to 5 p.m. during the weekend and holidays.

Chat with us
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Need personalized advice?

Come and see us or give us a call. We'll be happy to answer your questions.

Make an appointment


Find a branch

Toll-free: 1-888-835-6281

Little details that matter

Member of Canada Deposit Insurance Corporation (CDIC)

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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