Business Help centre

What happens if the recipient answers the security question incorrectly?

After four unsuccessful attempts, the recipient of your Interac e-Transfer^® will no longer be able to receive the transfer.

You'll receive an email indicating that the recipient did not answer the question correctly. The email will also indicate how to retrieve and deposit the funds back into your account.

Related questions

Will payment user rights apply to Interac e-Transfer? Payment user rights of Internet Banking Solutions for Businesses also apply to Interac e-Transfer®.
Why do I need to give my consent for an Interac e-Transfer? Learn why consent is required when you send an Interac e-Transfer® on behalf of your business.
Why do I have to create a question and answer when I add a recipient? Learn why you need to create a question and answer when you add a recipient for an Interac e-Transfer®.
What is Interac e-Transfer Autodeposit? The Interac® e-Transfer Autodeposit feature allows you to receive a transfer without having to answer a security question. Discover how.
What is a request for funds, and how do I respond? Learn about an Interac e-Transfer® request and the steps to take to complete it and send money.