® Interac e-Transfer and Interac are registered trademarks of Interac Inc. used under license.
Help centre
Use the search bar to write keywords without giving out any of your personal information.
Why hasn’t my Interac e-Transfer hasn’t been accepted yet?
Here are a few reasons why your Interac e-Transfer® hasn’t been accepted yet or didn’t work:
- Authentication failure: The recipient failed to correctly answer the security question within the permitted number of tries.
- Transfer declined: The recipient declined the transfer.
- Transfer expired: The recipient failed to accept the transfer before the expiry date.
- Incorrect contact information: The recipient's email address or cell phone number was entered incorrect.
- Technical issue: A technical problem prevented the recipient from receiving a notification.
If your transfer hasn’t been claimed before the expiry date, you’ll receive a email or text notification. You’ll be able to cancel the transfer if you wish.
How to cancel a Interac e-Transfer® that hasn’t been claimed from your online bank or from the app.
Related questions
-
How can I deposit cheques with the National Bank app? Forget ABMs, use the National Bank app to deposit your cheques quickly and securely. -
How can I send money to another National Bank client? Send money to a National Bank client using their account number, from your online bank or National Bank app. -
How do I activate Interac e-Transfer® Autodeposit? Activate Interac e-Transfer® Autodeposit. No more security questions needed. -
How do I add a recipient for a transfer? Add a recipient for your Interac e-Transfer® or for transfers to other National Bank clients. -
How do I cancel an Interac e-Transfer? Need to delete and Interac e-Transfer®? You can as long as it’s still pending and hasn’t been accepted by the recipient. Certain fees apply.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7