Help centre
My international transfer didn’t work. Why?
Here are a few reasons that your international transfer didn’t work:
- Transfer declined: The recipient's financial institution declined the transfer.
- Exchange rate expired: The exchange rate applied when you authorized the transfer is no longer valid.
- Currency not accepted: The currency of the transfer is not accepted.
- Transfer amount too high: The transfer amount exceeds the authorized limit ($10,000 per transaction, $70,000 per week or $125,000 per month).
- Transfer limit exceeded: You've reached your maximum number of transfers.
- Incorrect IBAN: The IBAN entered is invalid.
- Technical issue: A technical problem is preventing the transfer.
Need helping making a transfer?
Email or call us at 1-888-835-6281 for more help.
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How do I cancel an Interac e-Transfer? Need to delete and Interac e-Transfer®? You can as long as it’s still pending and hasn’t been accepted by the recipient. Certain fees apply.
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