Impersonation fraud involves the fraudster attempting to steal your personal information, such as usernames and passwords. This tactic is often carried out by phishing on a website or application.

You’ll then receive an email, call, or text message from someone pretending to be a National Bank or other large company employee. This person could tell you that suspicious activity has occurred on your account and that, for verification purposes, they need to know the unique validation code your bank sent you when you signed in to your account. Also note that if you are put on hold for a long time during the call, it may be because they are actively trying to access your account.

If you have any doubts, don't hesitate to call our advisors, who are available every day from 6 a.m. to midnight (ET), at 514-394-5555 or 1-888-835-6281