Help centre
How do I unlock my credit file?
If your credit report is locked, you'll need to contact one of the credit offices to help unlock it.
To reach Equifax:
- Visit their website, or
- Call them at 1-877-493-8785
To reach TransUnion:
- Visit their website, or
- Call them at 1-800-663-9980, Monday to Friday, from 8 a.m. to 8 p.m. (ET)
Related questions
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I lost my cell phone. What now? Lost your cell phone? Follow these simple steps to secure your account and deactivate mobile payments. -
I’ve lost my debit card. What now? Was your debit card lost or stolen? Lock it online to avoid any fraudulent transactions and contact us to replace it. -
I’ve lost my ID. What now? Lost your ID? Quickly secure your banking file against identity theft by calling us at 1-800-361-0070. -
My National Bank Mastercard credit card is lost or has been stolen. What now? Has your credit card been lost or stolen? Quickly lock and replace it, here or abroad, from your online bank or the National Bank app. -
Where is the security code on my credit card? Find your 3-digit security code on the back of your credit card to confirm your online purchases.
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