Help centre
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Why is fingerprint sign-in disabled?
Your fingerprint or facial recognition sign-in may become disabled during larger updates to the National Bank app.
Enter your password to sign in to the app and re-enable fingerprint or facial recognition from your preferences.
Related questions
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Are there fees for using Google Pay or Apple Pay? We don’t charge any additional fees for using Google Pay or Apple Pay. Your mobile service provider may charge additional fees, if applicable. -
Can I use Apple Pay or Google Pay outside of Canada? Going on vacation? Use Apple Pay and Google Pay outside Canada at vendors that accept contactless payments. -
Do you offer Samsung Pay? We do not offer the Samsung Pay mobile payment solution. Pay with your Samsung device using Google Pay. -
How do I add my credit card to Apple Pay or Google Pay? Add your card to Apple Pay or Google Pay and pay for in-store purchases even faster and easier, without having to pull out your wallet. -
How do I deactivate Apple Pay or Google Pay? Deactivate Apple Pay or Google Pay by simply deleting your card from the app. No other action is required.
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