Credit card features and tools

Manage your operations easily and entirely online

Getting started with your credit card

activation carte de crédit
activation carte de crédit
activation carte de crédit
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Activate your credit card

You can activate your National Bank Mastercard credit card from your online bank or directly in the National Bank app:

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Sign in to your online bank

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Select your credit card account and click Activate my card in the dedicated banner

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Enter the requested information, then click Activate my card

You can also activate your credit card by phone: 1‑800‑268‑0808

Our award-winning credit card!


2022

Best credit card

For travel insurance*


2022

Best credit card

Premium Mastercard*


2022

Best credit card

Flexible rewards Mastercard*

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Email alerts

We're sending you email alerts to help you keep an eye on your personal finances. You can manage your alert preferences at any time.

Convenient features that go wherever you go

Card with a lock

Lock, unlock or replace a credit card*

In case of loss, fraud or theft of your credit card, you can temporarily lock your card or replace it in your online bank.

Credit card notifications

Receive notifications

Get peace of mind by enabling credit card email notifications in your online bank. You can be notified before your card balance is due and when a transaction exceeds the limit per transaction that you set.

Credit limit raised

Apply for a credit limit increase

Sign in to your online bank to request a credit limit increase. Once the request has been submitted, it will take 5 business days to process your request. You will be notified by email.

Travel by plane

Notify us of your travel plans

Planning a trip? Add a travel notification in your online bank or from the National Bank app to prevent your cards from being locked when you're abroad.

Rewards

Repayment with rewards points

You can use your rewards points to make a payment on your credit card balance. If you’ve accumulated at least 6,250 points, you can use this feature in your online bank or National Bank app.

Your online bank

Pay your bills, make a transfer, pay your credit card balance and more.

National Bank app

Download the app for free today!

Little details that matter

Questions?

Consult our articles for credit advice and learn how to get the most out of your card.

See credit card advice

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

Virtual assistant