NEWCOMERS

Navigate every step of your immigration with our support

See all our tips and information to help you throughout your transition

Photo of someone who has immigrated to Canada in front of the National Bank logo

We’ll help guide you along your journey

No matter your situation, you can count on our advice to lend a helping hand with your new life in Canada at every stage of your journey.

Picto of documents with a maple leaf and the National Bank logo

Canadian immigration guide:
essential to your success

Picto of the scales of justice

Legal support service

Picto of a handshake

The best bank for newcomers

Advice for your immigration to Canada 

You go through many steps while immigrating to another country: obtaining a visa, finding a home, choosing the best bank for you, adapting your lifestyle, etc.

Our articles provide practical information to guide you through every step of your new life.

My resources before immigrating

Picto of an airplane

Prepare for your arrival in Canada. Whether you've already decided to come or still on the fence, we've got plenty of information on housing, finance and health to help you make the right decision.

My finances in Canada

Picto of a piggy Bank

Discover the unique features of Canada's financial system and learn how to manage your money by choosing the right financial products for your needs.
 

My education in Canada

Picto of school lockers

Are you thinking of coming to Canada to study? There’s a lot to learn before coming.
 

 

My employment in Canada

Picto of a school bag

From administrative procedures to the intricacies of compensation, learn more about the world of employment in Canada to pursue your career with peace of mind.

My housing in Canada

Picto of a house with a validation symbol

Buy or rent? It’s a question that knows no borders. See how the real estate purchasing process works and choose the solution that best suits your needs.

My business in Canada

Picto of three silhouettes side by side

Do you want to start a business in Canada or simply work for yourself? Here’s what you need to know to make informed decisions.
 

Take advantage of our special offer for newcomers

Make banking in Canada easier with one of our offers tailored to your needs.

Picto of labels with a dollar sign

Your first bank account

Enjoy a bank account with no monthly fee for up to 3 years. 2

+

Picto of a credit card

A Canadian credit card

Benefit from a National Bank of Canada Mastercard® credit card with no credit history. 3-4.

Choose our award-winning exclusive offer

Our industry awards 

Picture of the Milesopedia badge for Best Bank Account for newcomers to Quebec in 2025

2025

National Bank of Canada received the award for "Best Bank Account" for newcomers to Quebec by Milesopedia in 2025.

Picture of the MoneySense badge for Best Bank for Newcomers to Canada for 2024

2024

National Bank of Canada has been named the Best Bank for Newcomers to Canada for 2024 by MoneySense.

Photo of the Milesopedia badge for the best credit card for newcomers in 2023

2023

National Bank® of Canada mycreditTM Mastercard® credit card was named the best credit card for newcomers by Milesopedia in 2023.

Frequently asked questions

Contact us for personalized support

Picto of the Facebook Messenger logo

Connect with us on Messenger

If you have a Facebook® account, sign in and send us a message for assistance.

Picto of a person and the National Bank logo

Need personalized support?

Schedule an in-person visit or call us. We’d be happy to answer any questions you may have.

Picto of an envelope with an at symbol

Get our advice directly by email

Our monthly newsletter offers practical tips and advice to help you bring your projects to life.

Little details that matter

Back
Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

Virtual assistant