Business Help centre

How do I unlock my credit file?

If your credit report is locked, you'll need to contact one of the credit offices to help unlock it.

To reach Equifax:

Visit their website, or
Call 1-877-493-8785

To reach TransUnion:

Visit their website, or
Call 1-800-663-9980, Monday to Friday, from 8 a.m. to 8 p.m. (ET).

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