Business Help centre

I made a payment, but it hasn't been withdrawn. Why?

Verify if the signature of a second administrator is required or whether you as a user have the right to approve the payment.

If you are an administrator:

Sign in to Internet Banking Solutions for Businesses.
In the left menu of the home page, click Approve transactions.
Verify whether your payment is pending a signature.

If you are a user:

Contact your administrator to confirm your rights and access to payments.

Related questions

Can I make a payment to a personal account? You have a few options available to you for making a payment to a personal account. For more information, consult our Business Help centre.
How do I accept credit card payments from my clients? Did you know there are different solutions that enable your business to receive credit card payments from your clients? Learn more.
How do I activate and manage my alerts? Want to learn how to activate and manage your alerts in Internet Banking Solutions for Businesses? Consult the Business Help centre.

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