Legal support service for newcomers 

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What is the legal support service for newcomers?

Once you've signed up for our offer for newcomers, you can take advantage of a legal support service for 12 months.1 This is a service offered at no charge through National Bank Assistance NetworkTM that allows you to obtain legal advice by speaking directly by telephone with a lawyer on a variety of day-to-day issues.1

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Service at no charge

This service is offered at no charge for clients who have signed up for the National Bank of Canada® offer for newcomers.

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Personalized support

Whether you’re facing legal issues related to immigration, housing, health services, work, or studies, the lawyers at our legal support service for newcomers can help. 

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Assistance available 7 days a week

On both weekdays and weekends, you can find legal information to help you face any issue you may encounter.

Contact our support service

Protect yourself from immigration fraud

Use our legal support service for newcomers and reduce the risk of legal problems when immigrating to Canada. It'll help you verify: 

  • The credibility and status of the people who advise you 
  • The validity of any information provided to you

Get legal information on these topics

Get legal information by speaking directly to a lawyer, at no cost, about:

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Immigration

To better manage the immigration process for you and your loved ones.

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Housing

To better understand renting, buying, repairs, leases, your rights and obligations in relation to housing and ownership.

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Employment

To be well informed on the topic of employment in Canada, on the safety standards in place as well as the rights and obligations of workers.

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Education

To find out about returning to school, enrolling your children in school and knowing what to expect.

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Health

To make sure you don't get lost in the workings of the health care system, our lawyers will share the right steps to take in case of urgent or non-urgent need.

Everyday life

Everyday life

Find legal answers on everyday issues such as public transportation, road safety, childcare, insurance, pet regulations, and more. 

Our partners who support you

CITIM Logo

Located in the heard of Montreal CITIM offers free settlement and socio-professional integration services to newcomers.

l'Hirondelle Logo

L’Hirondelle welcomes new immigrants and helps them get settled.

Danielle Staraci Mobilité Logo

Danielle Staraci Mobilité is an employment advisor for French-speaking newcomers.

Fleur de Lys Logo

Fleur de Lys helps with the relocation, the installation and the integration of newcomers, qualified workers and expatriates.

Québec en tournée Logo

Québec en tournée accompanies newcomers throughout their immigration, settlement and job search.

CAEL and CELPIP Logo

CAEL and CELPIP are Canada's leading English language proficiency tests for immigration, education, and professional designation.

Our offer for newcomers

Benefit from our offer for newcomers and its various advantages when you choose National Bank of Canada.  

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 A bank account with no fixed monthly fees for up to 3 years

Enjoy a bank account with no fixed monthly fees for up to 3 years*. 

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A National Bank Mastercard with no credit history 2

No credit history, no problem. Once you arrive in Canada, you can benefit from an eligible National Bank Mastercard® credit card to simplify your daily purchases.2

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Legal support service for newcomers

Get legal information by speaking directly with  a lawyer by phone on a variety of everyday topics. 1

Free access for 12 months

We're here to support you

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Contact our legal support service

9 a.m. to 8 p.m. (ET), 7 days a week

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My immigration to Canada

Check out our tips and information to help you through your transition.

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Immigrating to Canada

Discover our practical guide for immigrating to Canada and find useful information for your finances and your new life here.

Little details that matter

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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