Receive government payments with direct deposit 

Because you have better things to do than
stress about your benefits

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Direct deposit for government payments: safe, quick and practical

Direct deposit is a safe way of receiving a transfer of money owed to you by the Canada Revenue Agency (CRA) and Revenu Québec. With direct deposit, your benefits, credits and other government payments will always be deposited on time into the account of your choice. In other words, no more cheques in the mail and no more trips to the ABM or branch. 

Before using this feature, you have to:

  • Have a chequing account, a savings account or a line of credit with us
  • Register on the Canada Revenue Agency and Revenu Québec websites to apply for government financial assistance, credits and refunds

 

Which government payments can we receive with direct deposit?

You only need to apply for the direct deposit request once per government agency to receive the following payments. 

CRA Payments: 

  • Income tax refund 
  • Goods and services tax/Harmonized sales tax (GST/HST) credit 
  • Canada child benefit 
  • Canada workers benefit 
  • Ontario Trillium Benefit

Revenu Québec Payments: 

  • Tax refund
  • Solidarity tax credit
  • Advance payments of the work premium tax credits
  • Advance payments of the tax credit for childcare expenses
  • Advance payments of the tax credit for home-support services for seniors 
  • Advance payments of the tax credit for caregivers
  • Advance payments of the tax credit for the treatment of infertility 
  • Shelter allowance

How to sign up for direct deposit for government payments? 

Sign in to the most recent version of your online bank or National Bank app, click Products and services, then the plus icon next to Bank accounts, then Start under Direct deposit registration. Select either direct deposit from the CRA or Revenu Québec and follow the steps.

This demo will help you sign up for direct deposit with the CRA and Revenu Québec.

 

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Follow the instructions that appear on the screen once you’ve signed in to your online bank or the National Bank app.
 

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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