Deposit a cheque using your mobile device

Deposit a cheque from the comfort of your home or on the go with our mobile cheque deposit feature

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The perks of digital cheque deposit

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Available 24/7

Take a picture of your cheque using the National Bank app from anywhere and at any time.

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Quick and with no fees

Similar to depositing a cheque at an ABM, a portion of the funds are immediately available in your account, depending on your deposit withdrawal rating (or authorized transit) assigned to your file. 

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Convenient and from a distance

No need to visit a branch! You can deposit up to $50,000 per month from the comfort of your home.

Learn more

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User-friendly

Approximately 80% of users who tried mobile cheque deposit were satisfied with its simplicity.

Internal study on client satisfaction - 2023

How does it work?

Deposit a cheque using the National Bank app in a few simple steps.

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Sign in to your app

Sign in to your National Bank app using your mobile phone or tablet and click the camera icon at the bottom of the screen.

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Deposit your cheque

Enter the amount of your cheque, then take a picture of the front followed by the back of your cheque.

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Review your deposit

Select the account where you want to deposit the funds. Verify the transaction details, and you’re done!

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Need more guidance? We have a step-by-step demo to show you how it works.

Do you have other questions about digital deposits?

Why is part of my deposit frozen?

When you deposit a cheque using the National Bank app or at an ABM, a portion of the amount may be available immediately. The rest will become available in 1 to 5 business days.   

Have you installed the National Bank app yet?

Download it now to start making digital deposits and managing your finances on the go.

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Need more help?

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Visit our Help centre

Find answers to your questions in the FAQ section of our Help centre.

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Write to us

Send us the details of your request and we’ll get back to you as soon as possible.

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Contact us

Call us at 1-888-835-6281, Monday to Friday from 7 a.m. to 10 p.m., and weekends from 8 a.m. to 8 p.m. (ET).

Little details that matter

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

Virtual assistant