Virtual healthcare services

On-demand medical care, available across Canada

Virtual healthcare services available 24/7

Already enjoying one of our eligible offers?

Get medical advice easily, wherever you are.

See our services

Want to register for one of our offers?

Find out if you’re eligible for our offers.

See our offers

Need help?

Check our FAQs to learn where and how to get the help you need.

Find an answer

Dialogue – healthcare services accessible online

Benefit from virtual healthcare services with our partner Dialogue. Clients enrolled in an eligible offer have access 24/7 to medical and mental health professionals.

Ideal if you wish to:

  • Get non-urgent medical care on a secure and confidential platform
  • Benefit from video consultations with medical and mental health professionals
  • Get healthcare services in English or French 24/7 directly from your computer or smartphone
  • Obtain referrals to specialists, clinics and laboratories quickly

Your services at a glance

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Video consultations with healthcare professionals.

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Accessible across Canada from your computer or mobile app

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Thorough follow ups by the Dialogue medical team

Many more services to discover

Video consultations with healthcare professionals

Consult a practitioner by video in less than 24 hours, 7 days a week, from your computer or smartphone.

Prescriptions, renewals of medication

Save time by taking advantage of online prescription renewals.

Referrals to specialists, clinics and laboratories

Need to meet with a specialist? Get referrals quickly.

Support in navigating the healthcare system

Have a question about the healthcare system? Get advice and support to help you understand it.

Download service details

Virtual healthcare services Dialogue interface

Access Dialogue in just a few clicks

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Check your eligibility

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Consider the delay to activate the service

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Create your Dialogue account

  • Download the mobile app or go to the Dialogue login page. 
Create my Dialogue account

Who can benefit from Dialogue services?

Dialogue’s virtual healthcare services are included in our Privilege offers to the following:

Architecture professionals

Healthcare professionals

Engineering professionals

Finance professionals

IT professionnals

Law professionals

Students in Medicine, dentistry and
veterinary medicine

Engineering students

Law, accounting and business students

IT students

Private Banking 1859 customers

NBI Private Wealth Management customers

National Bank Financial Wealth Management

National Bank Independent Network Wealth Management customers

FAQ

Little details that matter

Ready to start using Dialogue?

Create your account in just a few clicks.

 

Create my Dialogue account

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

Virtual assistant