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My account isn’t showing up in my online bank? What do I do?
Here’s what to do if your account isn’t showing up in your overview:
From your web browser:
- From the home screen, click on Overview to see all your accounts.
- Double-check that you didn’t hide the account in your preferences.
- Delete your cookies, memory cache, and restart your browser. Then, try signing in to your online bank again.
- Make sure that you’re using a compatible web browser.
- Try a different web browser or another device.
From the app:
- Double-check that you didn’t hide the account in your preferences.
- Use the most up-to-date version of the app (you may need to update the app).
- Uninstall, then reinstall the app on your device.
- Try to sign in and make a transaction from your web browser.
Is your account still not showing up? Call us at 1-888-835-6281 for technical support.
Related questions
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Can I make online transactions from my external accounts? You cannot make transactions from your external accounts, but you can view your account balance and transaction history. -
Difference between a trust and an in-trust account Learn the differences between a trust and in-trust account. -
How can I add an account from another bank to my online bank? Add external accounts held at other financial institutions to your online bank and get the full view of your finances. -
How can I authorize someone else to manage my account? Authorize someone to manage your account by giving them power of attorney at one of our branches. -
How can I cancel my bank account package? Contact us to cancel the banking package on your chequing account, if you have reduced your usage.
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