Help centre
How do I close my account?
We’re sorry to hear that you want to close your account. Give us a chance to help find a solution to whatever issues you may be experiencing.
Your account doesn’t fit your needs anymore?
Contact us. We’d be more than happy to help you switch to an account that better fits your day-to-day life.
- Email us from your online bank.
- Call us at 1-888-835-6281.
- Make an appointment with one of our experts.
Are you unsatisfied with our products or services?
Contact us today. We take pride in being by your side and helping you along your financial journey.
Still want to close your account?
We understand that this can happen. You can speak to an advisor by calling us at 1-888-835-6281 to close your account.
However, if you prefer to go to a branch to close your account, make sure to bring two pieces of ID, one of which must have a photo.
Related questions
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Can I make online transactions from my external accounts? You cannot make transactions from your external accounts, but you can view your account balance and transaction history. -
Difference between a trust and an in-trust account Learn the differences between a trust and in-trust account. -
How can I add an account from another bank to my online bank? Add external accounts held at other financial institutions to your online bank and get the full view of your finances. -
How can I authorize someone else to manage my account? Authorize someone to manage your account by giving them power of attorney at one of our branches. -
How can I cancel my bank account package? Contact us to cancel the banking package on your chequing account, if you have reduced your usage.
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