Help centre
Use the search bar to write keywords without giving out any of your personal information.
Why do I need my phone to verify my identity online?
You’ll have to use your phone to verify your identity online when you open a bank account or get one of our credit cards.
To quickly verify and confirm your identity, take a photo of your
various pieces of ID and one of yourself with your phone.
Related questions
-
Can I make online transactions from my external accounts? You cannot make transactions from your external accounts, but you can view your account balance and transaction history. -
Difference between a trust and an in-trust account Learn the differences between a trust and in-trust account. -
How can I add an account from another bank to my online bank? Add external accounts held at other financial institutions to your online bank and get the full view of your finances. -
How can I authorize someone else to manage my account? Authorize someone to manage your account by giving them power of attorney at one of our branches. -
How can I cancel my bank account package? Contact us to cancel the banking package on your chequing account, if you have reduced your usage.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7