® Mastercard is a registered trademark of Mastercard International Inc. National Bank is an authorized user.
TM ID Check and Identity Check are trademarks of Mastercard International Inc. National Bank is an authorized user.
Help centre
What is Mastercard ID Check?
Mastercard® ID Check TM is a secure code that helps protect you from fraud when you shop online.
This code verifies that it’s you making the transaction.
How does it work?
- Make your purchase on a participating merchant's websites
- You will receive a secure one-time code by text or email.
- Enter your code to complete your purchase. You have 5 minutes to enter it and a limit of 3 attempts.
Need help completing your online purchase with Mastercard ID Check?
Call us at 1-888-622-2783.
Related questions
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Do I have travel insurance with my credit card? You automatically receive travel insurance with the World Elite, World and Platinum Mastercard credit cards. -
How does the insurance and extended warranty on my purchases work? Find out how insurance and extended warranty coverage works on your National Bank credit card purchases. -
How do I dispute a credit card transaction? To dispute a credit card transaction, first contact the merchant you dealt with. If you don't get the answers you need, call us at 1-888-622-2783. -
How do I make an insurance claim on my credit card? Here's how to make an insurance claim related to your National Bank credit card coverage. -
I did not receive the Mastercard ID Check code for my online purchase. What should I do? If you did not receive the Mastercard ID Check code to complete your online purchase, call us at 1-888-622-2783.
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