Help centre
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I haven’t received my verification code yet. What now?
If you receive your codes by email, make sure to check your junk mail.
To receive a new code, click on one of the links on the verification code page: Resend by email or Resend by text.
If you don’t have access to the email address or phone number associated with your online bank account and can’t receive your verification code, call us at 1-888-835-6281.
Are you abroad? Call us at 514-394-5555. We accept collect
calls.
Related questions
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Can I access the online bank without an email address? You need to have an email address, or create one, to sign in to your online bank or the National Bank app. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator. -
How do I change my password online? Change your password from your online bank or the National Bank app, no call necessary. -
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online.
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