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How do I change my password in my online bank or app?
Here are two ways to change your password:
From your web browser:
- Sign in to your online bank.
- Click on the profile icon in the top right.
- Under My Sign-in ID, click Edit next to your current password.
- Follow the instructions.
From your National Bank app:
- Sign in to the National Bank app.
- Expand the main menu and click on your name (Profile and preferences) and select Sign-in ID and security.
- Under Sign-in ID and security, click Pasword and follow the instructions.
You’ll receive a verification code the next time you sign in, even if
you’ve selected the “Remember me” box.
Discover the minimum requirements you need to meet when you create a new password.
Forgot your password and unable to sign in? Here’s
how to reset it.
Related questions
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Can I access the online bank without an email address? You need to have an email address, or create one, to sign in to your online bank or the National Bank app. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator. -
How do I change my password online? Change your password from your online bank or the National Bank app, no call necessary. -
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online.
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