Help centre
Use the search bar to write keywords without giving out any of your personal information.
I forgot the password for my online bank. What now?
Here are two ways to reset your password:
From your web browser:
- Go to the sign-in page.
- Click on Forgotten password?
- Follow the instructions.
Watch our demo on how to reset the password for your online bank.
From the National Bank app:
- Go to the sign-in page on the app.
- Click on Forgotten password?
- Follow the instructions.
Watch our demo on how to reset your password from the app.
You’ll receive a verification code the next time you sign in, even if
you’ve selected the “Remember me” option.
Related questions
-
Can I access the online bank without an email address? You need to have an email address, or create one, to sign in to your online bank or the National Bank app. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator. -
How do I change my password online? Change your password from your online bank or the National Bank app, no call necessary. -
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7