Help centre
Use the search bar to write keywords without giving out any of your personal information.
How to file a complaint
Did you have an experience that did not meet your expectations?
Follow our 3-step process to quickly resolve your dissatisfaction.
We are dedicated to providing you with a service that meets your needs.
Related questions
-
Can I access the online bank without an email address? You need to have an email address, or create one, to sign in to your online bank or the National Bank app. -
Does my PIN change if I have a new debit card? Your PIN won’t change if you get a new debit card, unless otherwise specified. -
How do I change my debit card’s PIN? Edit your debit card’s PIN at any of our National Bank ABMs. Find the one nearest you with our branch locator. -
How do I change my password online? Change your password from your online bank or the National Bank app, no call necessary. -
How do I get a PIN for my new debit card? Get the PIN for your new debit card after you open your bank account at a branch or online.
Chat with our virtual assistant
Ask a question for immediate answers to your questions, available 24/7