Connecting with Indigenous communities

Building trusting relationships with Indigenous communities across Canada

Our commitment to a more inclusive future 

We maintain close ties to Indigenous peoples, including clients, colleagues, and communities.

We support the United Nations Declaration on the Rights of Indigenous Peoples Act and the Truth and Reconciliation Commission's Call to Action 92 for Canadian businesses.

We believe the business community plays a key role in societal progress, and we feel privileged to be able to contribute to this goal. 

Among our initiatives, we work alongside several organizations that promote the development of Indigenous communities:

Right to Play

Aims to improve access to community-led, culturally relevant play-based programs.

Winnipeg Art Gallery

Contributes to promoting Inuit art.

National Arts Centre Foundation

Offers performing arts educational programs for Indigenous youth.

UQAT Foundation

Supports the implementation of research into Indigenous issues and awareness initiatives.

Indigenous talent at National Bank

Providing our Indigenous employees with career development opportunities is among our priorities. We hold ongoing, open conversations with employees in Indigenous communities to reinforce their feeling of belonging and allow them to truly be themselves in the work environment.

Initiatives and jobs

Illustration of the National Bank and FNHRDCQ logo with text that reads in collaboration with

Indigenous talent recruitment program

A dedicated program to promote employment equity.

Photo of a group of people wearing orange representing our commitment to Indigenous issues and communities

Indigenous issues awareness

The Ashukan Institute offers activities and conferences to all our staff.

Indigenous illustration of a bird and whale

Indigenous Network

This group engages in open and ongoing conversations to better understand career development challenges.

Celebrating Indigenous culture

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To recognize the important contributions of Indigenous peoples, we organize awareness, education and outreach activities throughout the year. We also recognize and promote National Indigenous Peoples Day and the National Day for Truth and Reconciliation.

"As the Indigenous Peoples Segment Leader at the bank, I am deeply committed to building meaningful relationships with Indigenous peoples. At National Bank, we strive to ensure that our initiatives not only support economic growth but also honour the cultural heritage and values of the Indigenous communities.”

- Sean St. John, Indigenous Network

Photo of Sean St. John

The PAIR certification: a financial and social commitment 

National Bank recognizes the importance of Indigenous participation in the Canadian economy and reconciliation.

National Bank is proud to announce that it has completed the second year of its Partnership Accreditation in Indigenous Relations (PAIR) from the Canadian Council for Indigenous Business.

Partnership Accreditation in Indigenous Relations from the Canadian Council for Indigenous Business logo

We’re here for you

Picto of three people representing inclusion and diversity

Building a more inclusive future

Inclusion, diversity and equity are integral parts of our company culture.

Picto of two text bubbles representing questions and answers

Financial tips and advice

Credit, saving, buying a home and more: our articles and videos are filled with tips on how to manage your finances.

Picto of two people and the National Bank logo

Let’s talk about your projects

Schedule a meeting with one of our experts for personalized support.

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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