These different steps can help you solve the most common technical problems on your own, such as display, page loading or performance issues.

Step by step 

Clear the cache and cookies on your computer or mobile device. 

If you see an error message, take note of the message or take a screenshot and try again a little later. 

Contact us if the message persists over time or if it prevents you from taking urgent action.  

If you get a blank page or a loading wheel, try refreshing your browser page, signing out and signing back in, or clearing the cache. 

Make sure you have the most recent version of your web browser.  

If the status of a transaction is incorrect, please wait 24 hours before verifying if the problem persists. We update our data daily.