If you are unable to see your credit card or one of your accounts in Internet Banking Solutions for Businesses, here are the steps to follow:

1. Check your accounts

• Make sure you are signed in with the correct user code.
• Verify if your account or credit card has been added to an account group.

Good to know: To view the account of one of your subsidiaries in a service agreement, you must:

1. Click on your name in the top right corner of the screen.
2. Click Change service agreement.
3. Select the business service agreement starting with "**".

Consult the following pages for more details on account groups:

• What is an account group?
• How do I add a new account to an existing account group?
• How do I create an account group for a user?
• Assign an account group to a user?

2. Update your information

• Refresh the web page or restart the web or mobile app.
• Check your permissions for any display restrictions.

If the problem persists, please contact us.