Banking Advisors

Our experts are there for you

Guidance at every stage of your life

People change, and so do their financial needs. You can rely on an advisor to help you find the best banking solutions, invest your money wisely and plan your finances, no matter where you are in life.

"Advice costs nothing but can be worth plenty."

- Axel Oxenstierna, Lord High Chancellor of Sweden

4 types of advice

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Personal finances

Need help choosing a banking package, applying for credit or deciding on the best way to save? Learn how to manage your finances with personalized advice from our experts.

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Investing and retiring

Looking to invest your retirement savings? Our retirement and investment advisors can help you create an investment strategy and devise a plan when it's time to cash in your investments for retirement income. They can also advise you on how to use your pension plan and your severance payment when leaving a place of employment.

Find a Retirement Advisor
 

Further reading

Preparing for your meeting

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Man in suit on a bridge looking at his phone
Man in suit on a bridge looking at his phone
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Financial planning

As your wealth increases, you'll need the support of certified experts. Financial planners1 are specially trained to help you protect and grow your assets.

Find a Financial Planner

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Mortgage loans

Ready to take the leap and buy a home? Our mortgage specialists are here to guide you through the process of buying property. Get preapproved the first time you meet with your advisor.

Find a specialist

Three professionals in an office with a city view
Three professionals in an office with a city view
Three professionals in an office with a city view

Other ways to manage your finances

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Little details that matter

Ready to get advice?

Meet with an advisor to find the best solutions for you.

Make an appointment

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

Virtual assistant