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Digital banking features

Discover the different digital banking features available on your online bank and the National Bank app

Features to help you manage your daily finances

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Practical

Access your accounts and make your financial transactions wherever you are and whenever you want.

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Secure

View your accounts securely and sign up for other services or products with online identity verification.

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Versatile

Take advantage of many features that are regularly updated to adapt to your daily reality.

Tools designed for you

Discover National Bank® features and learn how to use them easily from your online bank or National Bank app.

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Interac e-Transfer

Send and receive money through your online bank or National Bank app with Interac e-Transfer®.


Need to send an Interac e-Transfer? Sign in to your online bank.

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International transfer

Make international transfers easily with Mastercard® and Interac ®.

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Lost or stolen debit card

Temporarily lock or cancel your debit card directly from your online bank if your card is lost, stolen, or misused.


Need to manage your debit card? Sign in to your online bank.

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Lost or stolen credit card

Temporarily lock or cancel your credit card directly from your online bank if your card is lost, stolen, or misused.

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Mobile cheque deposit

Do you have a cheque to deposit? No need to go to an ABM or a branch. This feature allows you to deposit cheques by simply taking a photo.

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Offers and advice

Check out all the banking offers for which you are eligible, and benefit from a wealth of advice.


All you need to do is sign in to your online bank.

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Government payments via direct deposit

No need to manage your benefits, credits, and other payments from the Canada Revenue Agency (CRA) and Revenu Québec. Instead, they're automatically deposited into the account of your choice.


Need to manage your government deposits? Sign in to your online bank.

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Email alerts

Stay on top of your finances with email alerts. These include credit card alerts before your balance payment deadline and when a transaction exceeds the amount limit you've set. Learn more about managing your alerts.

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Ordering currencies

Simplify your business trips and vacations by purchasing foreign currency in advance. You can order the eight most common currencies, including euros and US dollars.


All you need to do is sign in to your online bank.

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My document exchange

My document exchange allows you to view, download, and upload documents with complete confidentiality.

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Virtual assistant

Get answers to your questions with our virtual assistant, available 24/7 1.

Your banking experience starts here

Your online bank is always accessible from your living room, kitchen, or garden. Make your daily transactions with just a few clicks. You're in control of your banking experience.

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My online bank

Sign up now to take advantage of your online services. Watch our demo to see how.

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National Bank app

Manage your accounts wherever you want, whenever you want, with the National Bank app. It's quick and easy.

Get started with our demos

New to my online bank? Find out how to create your account and take advantage of a host of online services.

The most frequently asked questions about digital banking features

We’re here to support you

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Need personalized advice?

Come see us or give us a call and we'll answer your questions.

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Chat with us

Get live help with our Facebook Messenger chat option.

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Do you have any questions in mind?

Check out our help centre and get the answers you’re looking for.

Little details that matter

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

Virtual assistant