Interac e-Transfer®

Pay your bills or send money

Make a transfer

It’s easy to make transactions online using Interac e-Transfer

Making your everyday transactions has never been easier with Interac e-Transfer. Whether you're sending money to a loved one or paying your rent, you can send and receive money anytime, online, on the go 1.

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Simple

To send money using Interac e-Transfer, sign in to your online bank or the app. All you need is the name and email or phone number of the recipient 1.

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Fast

Access your transfers online, 24/7, 365 days a year. You can also schedule transfers so that your recipients receive them on the date of your choice.

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Secure

Interac technology is both simple and secure since you're protected by multiple levels of security, including state-of-the-art encryption technology.

Need to make a transfer? It’s simple and easy, just sign in to your online bank.

How do I make an Interac e-Transfer? Watch our demo

Your options to send or receive an Interac e-Transfer

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Interac e-Transfer security question

The security question and answer allow you to enter a question that the recipient must answer to deposit the sent funds.

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Interac e-Transfer Autodeposit

It allows you to automatically deposit an Interac e-Transfer into your bank account without having to sign in or answer a security question. Set up Autodeposit with your email address or mobile number, then select the account into which you want to make the deposits. 2

Watch our demo.

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Request money using Interac e-Transfer

The Interac e-Transfer Request Money feature allows a person to send you a notice requesting payment. Once the request has been accepted, the funds will be directly deposited in their account. 3

 

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Account to account transfer

It allows you to receive an Interac e-Transfer directly to your bank account via your account number. 4

Get the answer to all your questions in the Help Centre.

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Need to send or receive an international transfer?

Download the National Bank app

Manage your finances and make Interac transfers anywhere, anytime.
 
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Before making an Interac e-Transfer, take precautions

 

Did you know that an Interac e-Transfer can't be cancelled or modified once the funds are deposited by the recipient? Before making a transaction, please make sure that you:

  • Only transfer money to people you know and trust

  • Double check the recipient's information (mobile phone number or email address) 

  • Ask a security question that cannot be easily guessed or found (do not communicate this answer to the recipient by text or email), for transfers made via a security question 

 

For more information on Interac transactions, consult our Help Centre.

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If you have a Facebook ® account, you can contact us on Messenger, or through our virtual assistant, which is always available in your online bank.

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Make an appointment to speak to an expert in person or online.
 

Little details that matter

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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