User guides, tools and special conditions

Deposit your cheques remotely using a scanner.
 

• Digital Deposit user guide

• IP Scanners installation guide

• USB Scanners installation guide

• Video clip - Manage locations

• Video clip - Manage users

• Video clip - Make a deposit

• Video clip - Approve or reject a deposit

• Video clip - Generate a report

Collect payments electronically from your customers' accounts.
 

• Pre-authorized Debits user guide

• Special conditions – PAD

• Video clip - what are EFTs

• Video clip -  Retrieve and interpret control reports

• EFT processing schedule on public holidays 2025

Transfer deposits made by your depositors to your company's main account.

Accelerated Tansfers user guide

Centralize your depositors' deposits in a single account.

Computerized Deposit Processing user guide

Collect payments from your customers electronically.

Electronic Payment of Accounts and Electronic Concentration Agent user guide

Collect payments from your customers by cheque.
 

• Automated Lockbox Specifications user guide

• Wholesale Lockbox Specifications user guide

• Online exception handling of the Lockbox Service user guide

• Online access to the images of the Lockbox Service user guide

• Video clip - Introduction and Dashboard

• Video clip - Search

• Video clip - Save search

• Video clip - Reports

• Video clip - Exception decisioning

• Video clip - Alerts

Deposit payments electronically into your employees' and suppliers' accounts.  
 

• Direct Deposits user guide

• Video clip - What are EFT

• Video clip - How to retrieve and interpret control reports

• EFT processing schedule on public holidays 2025

Improve your cheque management and reduce the risk of fraud.
 

• Automated cheque reconciliation user guide

• Video clip Introduction to the Automated Cheque Reconciliation

• Video Report of Cheques Paid Not Transmitted

Automatically reconcile your cleared cheques, allowing you to streamline your cheque management process and prevent fraud. Our platform allows to you view statuses and manage cheques online.

• Cheque Positive Pay – New solution

Receive a request for transfer with the SWIFT MT101 service. 

• User guide for MT101

• Special conditions – MT101

Send your domestic and international payments in one file.

• Multipayments and Service user guide

• Special conditions – Intercurrency Multipayments

Send your payments to Canada in one file.

Payments - File Option user guide

Make your payments in EDI format.

EDI Payment user guide

Receive statements in BAI format.
 

• BAI bank account statement user guide

• Video clip - What’s a bank account statement in BAI format

• Video clip - How BAI works and contents of a BAI

Receive your account statements in SWIFT format.

• User guide for MT94X

• Special conditions – MT94X and MT920

Receive account statements in EDI format.

EDI statement of account user guide

Make cash deposits and purchase bills and coins.
 

• Starting kit

• Cash Management user guide

• Video clip - Create a cash order

• Video clip - Search a request

• Video clip - Add users

• Best Practices Guide – Armoured Transport and Around the Clock Depository (grey bag)

• Terms and conditions

Securely exchange files with the Bank.
 

• Corporate file transfer user guide

• Corporate Files Transfers on the IAM platform user guide

• Video clip Accessing the CFT platform

• Video clip CFT platform - automated connexion (SFTP)

• Video clip How to retrieve and interpret control reports