Debit card

A payment solution for your on-the-go lifestyle

Contactless payments with your debit card

Our debit cards are equipped with the Interac® Debit contactless payments feature.

Simply hold your card in front of the reader and you’re good to go! The total amount of the purchase is debited directly from your account. 

5 reasons to use it

  • You can make purchases of $250 or less without entering your PIN
  • You won’t need to carry large amounts of cash in your wallet
  • Your account balance is updated immediately
  • You’ll benefit from anti-fraud protection and preventive security measures
  • You can use your card in more than 100 countries using the Interac®, NYCE® and Maestro® networks

How does it work?

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When it’s time to pay

Look for the contactless payments symbol on the merchant’s payment terminal.

Picto step 2

Tap your card

Hold your card up to the reader and wait for the beep.

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Get a confirmation message

After the beep, you’ll get a message confirming your transaction.

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Icône de carte de débit

Good to know

To help protect you against theft and fraud, you will be asked to enter a PIN when you reach a $500 cumulative limit with debit contactless payments.


How to temporarily block or cancel your debit card

If your debit card has been lost, stolen or misused, you can temporarily block or cancel it directly from your online bank. 

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From your web browser

  1. Sign in to your online bank.
      
  2. On your home page, select your Chequing account in the My accounts section.
     
  3. Click Manage my card and select the appropriate option.

Watch our demo

 

Picto of a mobile phone

From the National Bank app

  1. Sign in to the National Bank app.

  2. Select your Chequing account on your home page.

  3. Click More on the chequing account screen.
     
  4. Click Block or cancel my card. 

  5. Then select the Block or Cancel my card option on the Manage my debit card screen and follow the instructions.

Watch our demo

 

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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms of Use, which are subject to change without notice. Furthermore, you agree to consult these Terms of Use from time to time and acknowledge that your continuing use of the Chatbot means that you have accepted any changes that may have been made. Your continued use of the Chatbot means that you’ve read, understand and agree to these Terms of Use, the Terms of Use for our website, our Online transaction services, and to our privacy policy. You also understand any other agreements that you have with us will continue to apply when you use the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking platform.

The Chatbot is preprogrammed to answer general questions concerning the use of our online banking platform solely for informational purposes. The Chatbot is not able to answer questions on personal monetary transactions or products you hold with us.

By using the Chatbot, you understand and agree that:

  • The Chatbot does not provide financial advice or financial planning services.
  • The Chatbot does not conduct any banking transactions.
  • The Chatbot may not be able to answer all your questions. Therefore, it may not be able to provide you with the information you require. You must judge whether the answer provided responds to your question accurately. In the case of uncertainty, a customer service representative would be happy to help you. You can call us toll free at 1-888-483-5628 or 514-394-5555.
  • The Chatbot is not a complaint service. You cannot use the Chatbot to file complaints. If you have any complaints, you can contact us at the number indicated above.
  • We monitor, record and store the discussion that you have with the Chatbot to improve our interactions with our clients.
  • You will not provide the Chatbot with any confidential, personal, or private information. For example, you will not provide the Chatbot with your login information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may suffer as a result of your use of the Chatbot, including if the Chatbot is unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

  • Any delay, error, interruption or omission on our part or any other event beyond our control.
  • Any deficiency or technical error or any unavailability of our systems and wireless networks.
  • Your failure to meet any of your obligations.
  • Any amendment to or suspension, refusal or blockage of the Chatbot.
  • Any decision or measure you take in response to information and data obtained via the Chatbot.
  • Any other damages you may incur that are not caused by negligence on our part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the laws in force in the province or territory where you reside. If you reside outside Canada, the laws in force and the courts of competent jurisdiction are those of the province of Quebec.

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